AI Front Desk for Orthodontists & Home-Service Businesses
Never miss another call, text, or appointment request. DiffusionSMB provides a done-for-you AI front desk that works 24/7—answering calls, booking appointments, handling emergencies, and keeping your customers happy while you focus on running your business.
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Built for Businesses Like Yours
We understand the unique challenges facing orthodontic practices and home-service providers. Your customers expect immediate answers, and your team is already stretched thin. That's where we come in.
Orthodontic Practices
Your Daily Challenges:
  • Constant interruptions from phone calls during patient care
  • Panicked after-hours calls from worried parents
  • Repetitive questions about insurance, costs, and appointments
  • Missed opportunities when new patients call outside business hours
What You'll Experience:
  • Zero missed calls or voicemails, even at 9 PM on Saturday
  • Confident, professional handling of true emergencies
  • Front desk team freed up to focus on in-person patients
  • More consultation bookings happening automatically
Home-Service Providers
Your Daily Challenges:
  • Phone ringing while you're in the middle of a job
  • After-hours quote requests and emergency calls you can't answer
  • Customers wanting to text instead of playing phone tag
  • Hours wasted on scheduling, rescheduling, and sending reminders
What You'll Experience:
  • Every single call and text gets an instant, professional response
  • More booked jobs from website visitors and missed calls
  • Less time on administrative tasks, more time on billable work
  • Consistent, reliable customer communication that builds trust
The Problem Keeping You Up at Night
You started your business to help people—to create beautiful smiles or fix urgent home problems. But somewhere along the way, you became a full-time phone operator, scheduler, and customer service representative.
Missed Opportunities
Every unanswered call is a potential customer choosing your competitor. When Mrs. Johnson's water heater breaks at 7 PM, she's calling the first three plumbers on Google. When a parent searches for orthodontists after work, they expect answers now—not Monday morning.
Overwhelmed Teams
Your front desk staff spends hours answering the same questions: "Do you take my insurance?" "How much does it cost?" "Can I reschedule?" Meanwhile, your techs and hygienists are interrupted mid-procedure by calls that could have been handled differently.
After-Hours Chaos
A teenager with a broken bracket at 8 PM. An HVAC emergency on Sunday morning. These situations need immediate attention, but you can't be available 24/7 without burning out. Yet customers expect—and deserve—answers when problems arise.
Modern Expectations
Today's customers want to text, not call. They want instant answers, not voicemail. They want to book appointments online at midnight if that's when they're researching. Meeting these expectations feels impossible with traditional staffing.
How DiffusionSMB Works
We don't just hand you a chatbot and wish you luck. Our team sets up everything, trains your AI front desk on your specific business, and provides ongoing optimization. You get all the benefits of AI without the technical headaches.
We Connect to Your Systems
Our team integrates with your existing phone line, website, scheduling software, and CRM. No need to change tools or learn new systems—DiffusionSMB works seamlessly with what you already use. The setup is completely done for you.
Your AI Learns Your Business
We train your AI front desk on your FAQs, policies, pricing, services, and unique workflows. Whether it's your orthodontic treatment options or your HVAC service packages, the AI speaks in your voice and follows your rules. Human oversight ensures everything is accurate.
AI Handles Everything 24/7
Your AI front desk answers calls, responds to website chats, manages SMS conversations, books and reschedules appointments, and intelligently routes true emergencies to your on-call staff. It works around the clock so you don't have to.
You Stay in Control
Monitor everything through a simple dashboard. See call summaries, booking trends, and customer interactions. Our team continuously optimizes your AI based on real performance data, and you can adjust scripts or rules anytime you need.
Everything You Need in One Solution
DiffusionSMB isn't just an answering service or a chatbot—it's a complete AI front desk that handles every customer interaction professionally and efficiently.
24/7 After-Hours Call Handling
Every call gets answered professionally, whether it's 2 PM or 2 AM. No more voicemail boxes filling up or customers calling your competitors because you didn't pick up.
Emergency Triage & Warm Transfer
The AI identifies true emergencies—like a patient with severe pain or a burst pipe—and immediately transfers them to your on-call staff with full context about the situation.
Website AI Chat Widget
Website visitors get instant answers to their questions and can book consultations or estimates right from your site, turning browsers into booked appointments.
Appointment Scheduling & Rescheduling
Customers can book, reschedule, or cancel appointments through phone, chat, or text—all synced automatically with your calendar. No double bookings, no scheduling conflicts.
SMS Reminders & Two-Way Texting
Automated appointment reminders reduce no-shows, while two-way texting lets customers ask quick questions and get fast answers without picking up the phone.
Multilingual Support
Serve your entire community by communicating in multiple languages. The AI seamlessly switches languages to match your customer's preference, expanding your market reach.
Integrations with Existing Tools
Works with popular scheduling platforms, CRMs, and practice management software. DiffusionSMB enhances your current tech stack without requiring you to change anything.
Analytics & Call Summaries
Get detailed insights into call volumes, common questions, booking rates, and customer sentiment. Use this data to improve your business operations and customer experience.
Built for Busy Orthodontic Offices
Orthodontic practices face unique communication challenges. Between worried parents calling about broken brackets, insurance questions that take 15 minutes to answer, and patients wanting consultations outside business hours, your front desk team is constantly overwhelmed.
DiffusionSMB understands orthodontics. Our AI front desk knows the difference between a true emergency (severe pain, significant trauma) and situations that can wait until morning (loose bracket, lost retainer). It can explain treatment options, discuss payment plans, verify insurance coverage basics, and book consultation appointments—all while your team focuses on the patients in your chairs.
Specific Solutions for Your Practice:
  • Parent Communication Made Easy: Answer common questions about braces care, retainer wear, dietary restrictions, and appointment scheduling without tying up your staff
  • After-Hours Comfort & Safety: Triage calls about discomfort, broken appliances, or injuries, providing appropriate guidance and warm-transferring emergencies to your on-call doctor
  • Pre-Consult Education: Educate prospective patients about treatment options, timelines, and costs before they ever visit, so consultations are more productive
  • Insurance & Payment FAQs: Handle repetitive questions about insurance acceptance, financing options, and payment policies, reducing front desk call volume by up to 60%
Never Miss a Job Again
Home-service providers lose thousands of dollars every month from missed calls. When you're under a sink, on a roof, or focused on finishing a job before dark, that ringing phone represents money you can't capture. By the time you call back, the customer has already booked someone else.
DiffusionSMB captures every single lead—from phone calls, website forms, and text messages. Our AI qualifies each job by gathering essential information: location, problem description, urgency level, and customer availability. You get a summary of every lead, perfectly organized and ready to convert into booked work.
Specific Solutions for Your Service Business:
  • Lead Capture Around the Clock: Website visitors and after-hours callers become booked estimates, not missed opportunities. Capture jobs when your competitors' phones go to voicemail
  • Smart Job Qualification: AI asks the right questions to determine service type, location, budget range, and timeline—so you know which leads to prioritize
  • Automated Estimate Scheduling: Book estimate appointments directly into your calendar, with automatic SMS confirmations and reminders that reduce no-shows by 40%
  • Emergency Routing: When a customer has a burst pipe, electrical hazard, or no heat in winter, the AI recognizes urgency and immediately connects them to your on-call technician
Transparent, Flexible Pricing
We believe in simple, honest pricing with no hidden fees. Choose the plan that fits your business size and call volume, and scale up as you grow.
Starter Plan
Perfect for solo practitioners and single-location businesses
What's Included:
  • 24/7 call answering and triage
  • Website chat widget
  • SMS communication and reminders
  • Basic appointment scheduling
  • Integration with one calendar/CRM system
  • Monthly performance reports
  • Email and chat support
Ideal for businesses handling up to 200 customer interactions per month who want to eliminate missed calls and automate routine communication.
Growth Plan
Built for multi-location businesses and high-volume operations
Everything in Starter, Plus:
  • Unlimited customer interactions
  • Advanced emergency routing and warm transfers
  • Multi-language support (3+ languages)
  • Multiple calendar/CRM integrations
  • Custom AI training for specialized services
  • Weekly optimization and performance reviews
  • Priority phone support with dedicated account manager
Designed for growing businesses with multiple locations or high call volumes who need advanced features and personalized support.
Both plans include done-for-you setup, ongoing AI optimization, and the ability to adjust scripts or routing rules whenever you need. No long-term contracts—just month-to-month flexibility that adapts to your business.
Your Questions, Answered
Will this replace my front desk staff?
Absolutely not. DiffusionSMB enhances your team, not replaces them. Your staff will still handle in-person patients and complex situations—they'll just be freed from repetitive questions and after-hours calls. Think of it as giving your team a highly capable assistant who never takes a break.
How do you handle true emergencies?
Our AI is trained to recognize emergency indicators in orthodontics (severe pain, trauma, infection signs) and home services (burst pipes, electrical hazards, no heat/AC in extreme weather). When detected, the system immediately warm-transfers the caller to your on-call staff with a summary of the situation. You're never out of the loop on urgent matters.
Is this secure and HIPAA-conscious for healthcare?
Yes. We take data security seriously and maintain HIPAA-compliant infrastructure for healthcare clients. All patient communications are encrypted, securely stored, and never shared with third parties. We'll work with you to ensure compliance with your industry's specific requirements.
How long does setup take?
Most businesses are up and running within 7-10 days. Our team handles all the technical work—integrating with your systems, training the AI, and testing everything thoroughly. You'll review and approve the setup before we go live, ensuring everything works exactly as you need.
What if I don't have a fancy tech stack?
No problem at all. DiffusionSMB works with simple phone systems and basic scheduling tools. If you're using pen and paper or a basic calendar, we can still help. We'll recommend simple, affordable tools if needed, but we work with whatever you already have.
Do I need to train the AI myself?
Nope. Our team does all the AI training based on your business information, FAQs, policies, and services. You'll review everything to make sure it sounds right, but we handle the technical training. As your business evolves, we'll update the AI accordingly—you never touch the backend.
Can I turn it off or change scripts easily?
Absolutely. You have full control through your dashboard. Want to pause the AI for a day? Done with one click. Need to update pricing or services? Make the change instantly. Want to adjust how the AI handles certain situations? Request it anytime. We also provide white-glove support for any changes you need help with.
What's the real ROI for my business?
Most clients see positive ROI within the first month. Orthodontic practices typically book 8-15 additional consultations per month from previously missed opportunities. Home-service providers often capture 10-20 extra jobs monthly. When each new patient or job represents $2,000-$5,000+ in lifetime value, the math works overwhelmingly in your favor. Plus, you reclaim countless hours of your time—which may be the most valuable return of all.
Ready to Transform Your Customer Experience?
Join dozens of orthodontic practices and home-service providers who are capturing more leads, delighting more customers, and reclaiming their time with DiffusionSMB's AI front desk.
Book a 15-minute demo to see exactly how DiffusionSMB will work for your business. No pressure, no obligation—just a clear look at how AI can help you grow while reducing stress on your team.