DiffusionSMB helps small businesses—especially orthodontic offices—use AI to handle the “last mile” of patient communication: answering calls after-hours, converting new patient leads, and managing scheduling via phone, web chat, and SMS.
Missed after-hours calls, slow lead response, scheduling overload, repetitive FAQs, inconsistent follow-up, and lost revenue from unanswered inquiries.
Service-based SMBs that want fewer missed calls, faster response times, more booked consultations, and less front-desk overload.
The New Patient AI Engine is our intro tier designed to drive quick revenue by capturing and converting new patient opportunities. It answers questions, handles inbound calls and web chat, and guides prospective patients toward booking a consultation.
For the New Patient AI Engine, we aim to be live in 5 business days so you can get immediate ROI. Other tiers vary based on the complexity of the implementation, integrations, and workflow required.
No—we do not offer trials. We focus on delivering strong value from day one through fast deployment, clear workflows, and measurable outcomes.
We can handle after-hours coverage and can also support 24/7 coverage depending on your configuration.
Usually yes. We can forward calls to the AI receptionist and/or set up routing so your team keeps daytime calls while the AI handles overflow and after-hours calls.
A warm transfer means the AI gathers key details first—such as name, reason for calling, urgency and availability—then transfers the call to the right person with context.
We follow your escalation rules, including detecting emergency keywords, triggering a warm transfer to on-call staff, notifying your team, or providing approved next-step instructions.
Yes. The AI can capture relevant details and create a callback request for your team, including a clean summary of what the person needs.
It answers common questions, helps visitors understand services, and guides them to the bes next step—like booking a consultation or leaving details for follow-up.
Missed after-hours calls, slow lead response, scheduling overload, repetitive FAQs, inconsistent follow-up, and lost revenue from unanswered inquiries.
Yes. You approve the FAQs, business rules, escalation paths, and boundaries, and you can choose the conversational AI’s tone and style.
It offers a safe next step: collecting contact info, creating a message for your team, or routing the visitor appropriately.
A warm transfer means the AI gathers key details first—such as name, reason for calling, urgency and availability—then transfers the call to the right person with context.
Yes—depending on your scheduling process and integrations. It can request preferred times and details, then either book directly or send a booking request to your team for confirmation.
Yes. The AI can capture relevant details and create a callback request for your team, including a clean summary of what the person needs.
Confirm appointments, send reminders, handle reschedule requests, collect missing information, and follow up with leads based on your preferences.
Yes. The AI can offer approved options or capture preferences and route them to your team.
Easy rescheduling and consistent reminders typically reduce no-shows, though results vary by practice.
Yes. DiffusionSMB is natively HIPAA compliant.
Yes. When required, DiffusionSMB supports a Business Associate Agreement as part of HIPAA-aligned operations.
All data is encrypted in transit and at rest, protected by role-based access controls, multi-factor authentication, audit logs, least-necessary data collection, and secure backup and recovery practices.
No. The AI provides general information and next steps but does not replace professional judgment or provide clinical advice.
Confirm appointments, send reminders, handle reschedule requests, collect missing information, and follow up with leads based on your preferences.
No problem—workflows can be updated as your hours, services, or policies change.